FAQ
Here you’ll find clear and concise answers to the most common questions regarding orders, shipping, trade accounts, customization options, and policies.
We are committed to providing a seamless and transparent experience for our professional partners. If you cannot find the information you’re looking for, our team is always available to assist you directly.
US Customs Update
Important Update for Our U.S. Customers
As of April 5, 2025, new customs fees apply to shipments entering the United States.
As your supplier, Gimmersta Wallpaper ensures this change has no impact on your business. We cover all applicable customs duties and tariffs on orders shipped to the U.S.
The price confirmed at checkout is the final price — with no additional fees upon delivery.
Our commitment is to provide a seamless purchasing experience, allowing you to focus on what matters most: delivering exceptional interiors to your clients with timeless Swedish design.
If you have any questions regarding shipping or trade orders, our team is always here to assist.
Frequently Asked Questions
Why isn't my sample free?
You can see your discount and other perks at the last step of checkout on our websites, not on the product page.
- Measure the width and height of the complete wall.
- If any section of the wall has different heights, measure the highest point to cover the whole wall.
- The wallpaper is printed in the exact measurements, so always add a minimum 5 cm (2 inches) to the width and height measurements to be on the safe side if the wall is uneven.
Why can't I see my trade discount?
Your trade discount and other benefits are displayed during the final checkout step, not on the product page.
Can you place my order for me?
Certainly! For personalized assistance with placing your order, please contact us at [email protected].
What is your lead time?
Upon placing your order, we commence manufacturing within the next workday. Delivery times include both production and shipping durations. All our products are crafted and shipped from Sweden. After shipping, our transport partner will email you with tracking details.
Production days:
0-2 working days
Delivery EU: 2-5 working days
Delivery US: 2-10 working days
Delivery Rest of the world: 3-10 working days
Are there additional customs charges?
Please be aware that, depending on your location, local customs and duties may apply and be payable to our transport partner before or after delivery. For precise details regarding your country, kindly contact the local authorities. Please be advised that orders surpassing USD 2500 will incur a Merchandise Processing Fee (MPF). This fee is a customs-imposed service charge applicable to all brokers for formal entries.
Do you have rolls in stock?
Most of our product range is printed on demand, so it's always available to purchase. We strive to maintain adequate stock levels for our traditional printed rolls. For specific inquiries about product availability, please contact us at [email protected].
Can I get a quotation?
Absolutely! To receive a quotation, please provide us with the design you're interested in and the measurements of your wall(s), including width and height. For assistance, please contact us at [email protected].
Do you have pattern images for my CAD program?
Yes, we offer pattern images compatible with various CAD programs. Please explore our image bank for more details.
How do I update my account information?
To update your account details, such as address, phone number, or email, kindly send the new information to [email protected]. We're here to assist you promptly.
Can you send my invoice?
Please contact us and include your order number in the message, and we will help you further.
I have applied, but want to place an order. When can I do that?
Once your account is approved, you can proceed to place your order. Approval typically occurs within 1-2 working days.
How long will it take for my trade account to be approved?
The approval process for your trade account usually takes 1-2 working days. If you have any concerns or need further assistance, please contact us at [email protected].
How can I access specifications and certifications about your wallpaper?
Once your account is approved, you can download our technical data sheet through your account.
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